Bring it all together
Bringing it all together is technology and process proven to keep your program running smoothly and keeping you informed. The anchor of our success in the field is our unique approach to complete closed loop systems like our Display Lifecycle Management process. Fueled by the dedication of our internal staff of IT professionals, developers, call center technicians and business analyst, each group is dedicated to delivering best in class offerings and solutions for our clients and our employees. Finally our logistics and warehouse operations complete our closed loop processes enabling ActionLink to put our customers in an active position to push the parts they need into a store, improving functionality compliance and increasing sales.
Technical Call Center
Faced with a non-functioning display, who do you turn too? ActionLink’s Technical Call Center (TSC)! If a problem with a fixture (or display) is identified by either a retail associate or an ActionLink representative, our TSC is available for on demand support to help resolve the issue. Our TSC utilizes our display lab located above our warehouse facility to build every display that we maintain so that a technical representative who knows the in’s and out’s of the display is always available. Need parts to complete the repair, the TSC representatives can place and ship from ActionLink’s facility, directly to the field representative for immediate resolution.
ActionLink’s Execution Intelligence Portal provides insight into project performance by creating a online and realtime view into the health and success of our projects. Managers, field representatives and clients have access to a vast array or tools and dashboards to help them understand the progress of our programs. Understanding your program, display compliance, ROI, and key learnings is key to navigating your existing and future programs successfully.
Bringing programs into compliance takes more than hands and feet in the field, you need a coordinated effort to get the right parts into the store at the right time. ActionLinks logistics operation is housed in our dedicated facility located on our Akron campus. Integrated into all of our operations, our Logistic team makes sure that our programs operate efficiently and our displays stay compliant. As a cornerstone of our Display Lifecycle Management program, we are proud to be a recognized consolidator to retailers and vendors alike.
ActionLink continues to invest heavily in solutions and technologies that go beyond simply keeping hands and feet in stores but rather revolutionize they way instore activities are performed. Self monitoring and healing displays, content management via the cloud and other technologies are not only a thing of the future but we have deployed these solutions today. ActionLink is committed to creating remarkable experiences with our people and our technologies.